Frequently Asked Questions | Gitman Bros.
Frequently Asked Questions
Shipping Returns Products Gift Cards Orders Company
Shipping
- What shipping methods do you offer? - All orders within the USA are shipped via UPS at the following rates:
| | | | | --- | --- | --- | | Standard | 1 - 5 business days | Free | | 2nd Day Air | 2 business days | $18.95 | | Next Day Air | 1 business day | $24.95 |
All international orders are shipped via USPS at the following rate:
| | | | | --- | --- | --- | | Express | 2 - 5 business days | $30.00 |
Please note that we cannot ship to PO Boxes or parcel lockers. If you include one of these in your shipping address, your order may be delayed until you provide us with a valid residential or business address.
- When will my order be shipped? - Orders placed Monday through Friday by 12:00 pm EST (excluding holidays) are generally shipped the same day. Orders placed after 12:00 pm EST or holidays will be shipped on the next business day. Orders placed Saturday and Sunday will ship on the following Monday (excluding holidays).
- How do I track my order? - Once your order has shipped, you will receive an email notification with the tracking information. Please note that the tracking information can take up to 24 hours to update after your order has been dispatched.
- Will I have to pay any additional taxes or duties? - As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Unfortunately, we are unable to advise on the exact amount of such charges since they are specific to each location.
Returns
- What is your return policy? - Our returns and exchanges policy is designed to have all unwanted items back in our inventory as soon as possible, ensuring more opportunity to shop our styles and sizes. Our policy is as follows:
Return Authorization (RA) numbers must be requested within the following time period: 14 days of receipt of full priced items, and 7 days of receipt of items marked down by up to 40%. If returned items are not shipped back to our facility within 10 days of receiving a return authorization number, the return will only qualify for store credit. Made To Order, warehouse sale, and items discounted by 40% or more are final sale.
Customers are responsible for return shipping unless otherwise noted.
Returns and exchanges can only be accepted where the product has not been worn, altered, damaged, or washed, and has all original tags attached.
- How do I return an item? - To return an item, please contact us to receive a Return Authorization number. Once you have received the authorization number, please complete our returns form and send your item/s to:
Gitman Bros.
Attn: Returns Department
700 Freeman Street
Lafayette, TN 37083
- Can I exchange an item? - If you wish to exchange an item, simply let us know which replacement item you would like when requesting your return authorization. Once we have received and processed your return, we will ship the replacement item to you.
- How will I be refunded? - All refunds will be processed to the same method of payment used when placing your order. Please be aware that processing time can vary between different financial institutions and usually takes between 2 - 10 business days for the refund to reach your account. Your refund will exclude any additional shipping costs originally paid.
- What if my items are damaged or defective? - If you receive a damaged or defective item, please contact us as soon as possible with details of the defect and we will do our best to resolve the situation.
- What is your holiday returns policy? - For all orders placed between December 1 and December 15, we will gladly accept returns and exchanges until January 1, providing all other conditions of our return policy are met. Orders placed after this date will be subject to our standard 14-day return period. For more detailed information, please see above.
- What is your price adjustment policy? - We can issue a price adjustment in the form of store credit for orders placed within 48 hours of the first seasonal markdown on the item. The item must still be available in the same size upon reviewing request. There will be no adjustments for any additional markdowns.
Products
Where are your products made? - All of our products are made in the USA with the exception of a small selection of knitted ties and accessories that are made in Italy.
How should I care for my items? - We strongly recommend following the instructions listed on the care tag inside our products since different items may require specific methods of cleaning. For more detailed instructions, please feel free to contact us.
How do I know what size to order? - Our products are offered in a wide variety of fits and sizes so we recommend referring to the sizing information listed on our [Style & Fit](/content/pages/style-and-fit "Style & Fit Guide"/index.html) page before placing your order. If you are still unsure of your size and need additional assistance, please contact us.
Where can I see your products? - Our shirts and ties are carried by a selection of menswear retailers throughout the USA. To find your closest stockist, please check our [Store Locator](/content/apps/store-locator "Gitman Store Locator"/index.html).
Do you offer packages for weddings and events? - We can tailor packages to outfit wedding parties, sporting teams and other group events. We have an extensive selection of in stock shirts and ties to choose from and countless made to order options. Please feel free to contact us to find out more about our services.
Why do certain products ship in 4+ weeks? - We keep a wide variety of products in stock at all times, however, certain size and fit options will be made specially for you and will ship when production completes. Please reach out to mail@gitman.com for timeline updates.
Gift Cards
How do I purchase or send a gift card? - To purchase a gift card, simply select the value you would like applied to the card, add the item to your bag and proceed through the checkout. Upon purchasing a gift card, you will receive an email containing a link to redeem, print or forward the gift card online.
How do I use a gift card? - Gift cards can be used to purchase any item available at the Gitman online store. Simply shop around, select the item you're interested in and use your gift card to pay for it by entering the card number at the checkout.
Do I have to use the entire balance at once? - No, we always keeps track of the remaining card balance, so you can use it over multiple purchases.
Will the gift card expire? - No, our gift cards never expire.
Orders
- How do I make a purchase? - To make a purchase, simply select the items you would like to order and add them to your shopping bag. You can then proceed through the checkout process and make a secure online payment using your credit card (Visa, Mastercard & American Express) or PayPal account. Once you have successfully placed your order, you will receive an automatic email confirmation.
- Do I need an account to place an order? - You don’t need an account to place an order but having an account enables you to save your personal information and review previous orders. Please note that we do not retain any payment information within your account. You can create an account by clicking here or by opting in when placing an order.
- What payment methods are accepted? - We currently accept payments by credit card (Visa, Mastercard, American Express) and PayPal. You will have the option to select your payment method when placing an order.
- Can I make changes to an order once it has been placed? - If you need to make any changes to your order, please contact us as soon as possible and we will do our best to accommodate your request. Requests to change Made-To-Order details must be made within 2 business days of the order submission. After that point, the fabric for your MTO item will have been cut, and changes are unable to be made. Requests to cancel MTO items must be made within the same timeframe as well.
- Do you charge sales tax? - By law, we are required to collect sales tax on all orders shipping to New York and Tennessee. The rate of tax will be determined by the exact delivery address and displayed when placing your order.
Company
Where are you located? - Our shirt factory is located in Lafayette, TN and our neckwear factory in Pilot Mountain, NC. Our wholesale showroom and corporate office is located in New York City.
How do I become a Gitman stockist? - If you are interested in becoming a Gitman stockist, please email us at mail@gitman.com with a brief description of your store and contact information.
Where can I find out about career opportunities? - We are always looking for enthusiastic and dedicated people to join our team at our factory and office locations. To inquire about available positions, please contact us.
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